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Objective : Patients’ perceived satisfaction towards dental treatment provided by HUSM Dental Clinic has never been reported before. This study aimed to evaluate patients’ perceived satisfaction towards dental treatment provided by HUSM Dental Clinic and to investigate the factors influencing patients’ perceived satisfaction regarding the treatment received besides collecting suggestions for improvement of dental services in HUSM Dental Clinic. Methods: This is a cross-sectional study targeting dental patients who seek dental treatment in HUSM Dental Clinic.200 patients were interviewed by using a structured, interviewer-guided, adapted questionnaire. Results: 48% of the subjects were between 18-25 age group and 59.5% of all subjects were earning <RM1000 per month. 78.5% of the respondents were satisfied with the dental treatment provided whereby 53% and 21.5% were satisfied and very satisfied respectively. 7.0% of the respondents were dissatisfied. Dental specialists, dental officers, post graduate students and undergraduate students produced 1.0%, 9.7%, 0% and 4.1% of dissatisfaction respectively. The major causes of satisfaction are friendly clinic staff (46.0%), competent operator (39.5%) and low treatment cost (31.0%). As for patient dissatisfaction, the major causes are long waiting time (40.0%), failure of operator to complete treatment on time (25.0%) and poor service from clinic staff (15.0%). Conclusion: In general, majority of the respondents were satisfied with the treatment given to them. However, improvements are needed in some areas.

Survey on Patients' Perceived Satisfaction towards Dental Treatment provided by Hospital Universiti Sains Malaysia (HUSM) Dental Clinic