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NLP (yes, it gets shortened into one of those ubiquitous acronyms) is about communication. It is about how we take in and process information from the patient and how we interpret it through our internal filters (that’s the ‘neuro’ part) and it is about how we use language, how we label things and how we talk (that’s the ‘linguistic’ part). We use all of this, and more, to improve our rapport with the patient and collect feedback from the patient so that we can flexibly adjust our actions, words, non-verbal gestures and approaches to the patient in order to achieve our particular goal, which in most cases is helping the patient change his or her health behaviours (that, in one long sentence, is the ‘programming’ part). Now if you think neurolinguistic programming is a mouthful, hold on for the jargon that goes with it. For example, there is modelling, consulting flow states, meta-programmes, metamodels, break states, pacing, chunking and verbal reframing skills. These are all some of the skills that doctors who are good communicators have acquired over the years and that have not

Neurolinguisic programming in the medical consultation.