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Resumo Embora seja geralmente aceito que a Gestao da Qualidade em uma empresa, apos a certificacao, se torne madura com o passar do tempo, ha surpreendentemente, pouca ou nenhuma teoria para sustentar essa crenca. Este estudo examina quais sao os indicios de maturidade de um Sistema de Gestao da Qualidade (SGQ) e avalia se o nivel de maturidade alcancado esta relacionado com o tempo de certificacao de um SGQ. Para tanto, foram avaliadas 179 empresas de diversos portes e segmentos, atuantes nos estados de Minas Gerais, Bahia, Espirito Santo, Rio de janeiro e Sao Paulo. Para a determinacao dos fatores relativos a maturidade foram empregadas tecnicas de analise multivariada e a sua relacao com a idade de SGQs foi avaliada por meio de testes de correlacao, mostrando que nao e possivel afirmar que ha uma relacao estatisticamente significativa entre a maturidade dos Sistemas de Gestao da Qualidade e o tempo de certificacao. Entretanto, a analise mostra uma interessante triangulacao: A criticidade no fornecimento tem relacao significativa tanto com a maturidade quanto com o tempo de certificacao de SGQs. Age versus maturity: An empirical research about Quality Management Systems Abstract Although it is generally accepted that the Quality Management in a company, after certification, becomes mature over time, there is surprisingly little or no theory to support this belief. This study examines what are the signs of maturity of a Quality Management System (QMS ) and assesses if the level of maturity achieved is related to the time of certification of a QMS. In order to achieve this objective, were evaluated 179 companies of different sizes and industries, active in the states of Minas Gerais, Bahia, Espirito Santo, Rio de Janeiro and Sao Paulo. It was employed multivariate analysis to determine the factors related to maturity and its relation to the age of QMS was assessed by correlation tests, showing that it is not possible to say that there is a statistically significant relationship between the maturity of Systems Quality Management and the time of certification. However, the analysis shows an interesting triangulation: A critical supplier has a significant relationship with both maturity and with the time of QMS certification.

Idade Versus Maturidade: Uma Pesquisa Empírica sobre Sistemas de Gestão da Qualidade