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Artículo de publicación ISIThe present paper aims to study if an environment where the employees perceive that they are working in a dutiful work environment with all standards promoted by the organization improves operation quality of high or low conscientious workers. A laboratory experiment was conducted, where participants performing a simple task in a highly controlled environment were sorted into two different treatments: (a) an environment where the participants perceive that they are working in a dutiful work environment with organizational standards (DST); and (b) an environment where the employees are conscious that the organization does not demand the fulfillment of some standards promoted by the organization (NDST). Results show that both individuals, with high and low conscientiousness, are more reliable in a dutiful work environment than in a nondutiful work environment. It is also important to highlight that in NDST environment, ie that the organization does not provide the means to fulfil all the standards promoted, the conscientious people are harmed by generating more errors than in a DST environment.El objetivo principal de esta investigación es examinar siun ambiente de trabajo, respetuoso con las normas y estándares,(DST) mejora la calidad del trabajo de las personas conalto o bajo nivel de “conscientiousness”.Se realizaron experimentos de laboratorio, donde los participantesrealizaron tareas sencillas en dos ambientes controlados(tratamientos): (a) un ambiente donde los participantesperciben que se está trabajando de forma respetuosa con todaslas normas de la organización (DST); y (b) un ambiente dondelos empleados perciben que la misma organización dice cosas,pero luego no pone los medios para el cumplimiento de todaslas normas que ella promueve (NDST). Los resultados muestranque un ambiente DST mejora la calidad del trabajo de todosal disminuir el número de errores. Además, es importanteresaltar que los individuos más responsables serían los másperjudicados en un ambiente NDST, al generar más erroresque en uno DST

EFECTOS EN LA CALIDAD DEL TRABAJO PERSONAL DE UNA ORGANIZACIÓN QUE RESPETA LAS NORMAS: Una verificación experimental