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Employee’s turnover intention that is related to organisational behaviour has been a serious concern in many organisations. Negative workplace behaviour is known as “workplace incivility” has shown strong relation to the adverse outcomes such as intention to quit or emotional exhaustion. Even though the vital incivility role in employee’s working life is realized, research on moderators and mediators in the relationship between workplace incivility and organisational outcome are scarce. Therefore, this study will examine the mediation effect of distress and the moderating effect of workplace social support on the relationship between incivility and employee’s turnover intention by adapted Job-Resource Demand (JD-R) model. A quantitative research approach using a selfcompletion questionnaire will be distributed to employees who are working in the casual dining restaurant in the Central region of Malaysia. This study will employ non-probability sampling, and more than 800 employees are expected to participate. The analysis of the data will use Structural Equation Modeling (SEM) using AMOS. The findings of this study expected will help food service organisation to pinpoint the types and patterns of unusual behaviour in the workplace and contemplate how their employee respond to workplace incivility. Therefore better strategies can be formulated to minimise turnover intention among employees.

international journal of academic research in business and social sciences

The Effect of Distress and Social Support on Workplace Incivility and Turnover Intention among Malaysian Casual Dining Restaurant Employees: A Proposed Framework