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Stress has been defined in different ways over the years, in which any human is confronted with an opportunity or demand related to what they want or desire for which the outcome is perceived to be both uncertain and important. There are several factors that can contribute to job stress, which consists of workload, work autonomy, and interpersonal relationship. Thus, the purpose of this study is to identify the relationship of job stress, job performance and while concurrently assessing the impact role of supervisor as moderating variable on association between job stress and job performance. This study gathered views of 120 individual associated with selected telecommunication centers in Shah Alam. The findings of this study revealed that job stress significantly influence job performance, whereas supervisory role did not moderate the relationship between job stress and job performance.

The Role of Supervisor in the Relationship between Job Stress and Job Performance