English (United Kingdom)

https://curated-unify.zendy.io/wp-json/zendy-region/v1/featured_content/oa?rat=en

https://curated-unify.zendy.io/wp-json/zendy-region/v1/highlighted_journal/

Global: Zendy Plus annual

Presents the access of premium content as premium feature

Premium Content

Presents the keyphrase highlighting as premium feature

Keyphrase Highlighting

Presents the summarisation as premium feature

Summarisation

Insights

Presents the pdf analysis as premium feature

PDF Analysis

Presents the zaia usage as premium feature

ZAIA

Global: Zendy Tools annual

Global: Zendy Free Plan

Global: Zendy Tools monthly

Global: Zendy Plus monthly

Acknowledging people who will directly or indirectly benefit from a project is significant for its success. Projects whether small or large must place more weight on participation of stakeholders to build awareness, set realistic expectations, raise support, minimize resistance and ensure successful implementation and user adoption. Information and Communication Technology (ICT) projects are no different. Getting people to embrace the change and a completely new way of operations of software systems like Customer Relationship Management (CRM), has been an uphill task because of factors like failure to involve the stakeholders and improper change management. The study categorized stakeholders into three; managers, administrators and technical staff. It adopted quantitative and qualitative research approach. We found out that managers are the key decision makers who facilitate the procurement of systems; administrators are the end users while the technical team provides support and maintenance of the systems. We propose that right from problem identification, to system specification all the way to installation of software (implementation) stakeholders must be brought on board.

international journal of academic research in business and social sciences

Assessment of Stakeholders Participation in The Implementation of Information and Communication Technology Software Projects: A Case of Jomo Kenyatta University of Agriculture and Technology