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Cyber-counselling, among its other names, is not at all new to the counselling field. Along with the emergence and advancement of computer-assisted technology, internet, and information and communications technology (ICT), the counselling field has also benefited from the use of online services in providing counselling to all. It is no longer a rare topic to discuss, but now an important area of study and service that has the ability to reach out to all people across the globe. Hence the purpose of this systematic literature review is to explore and discuss the prevalence of cybercounselling in reaching out to all possible clients and improving counselling experiences and outcomes to all. Journal articles were selected primarily from the use of SCOPUS database for the purpose of this review and its main objectives. The searching process started with a list of keywords “cyber counselling”, “online counselling”, “e-counselling”, “e-therapy” and “face-to-face counselling”. The inclusion and exclusion criteria applied with limited from the year 2012 to 2019. The subject areas selected were Psychology, Social Sciences and Arts and Humanities. A total of 22 articles were selected and included in this review study. The limitations in the use and delivery of online counselling were also reviewed which finally led to the discussion of implications of online counselling as an alternative method to counselling.

The Prevalence of Cyber-Counselling: A Systematic Literature Review on Effectiveness and Preferences