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Consumption is a fundamental activity among people living in the XXI century society and researches treat satisfaction as a key vari able in models of consumer behavior. We can find in the bibliography many variables related to consumption and satisfaction experiences. This situation becomes more complicated con sidering Internet commerce as a new consump tion stage that in a few years has experienced a significant growth because bibliography about Internet commerce is not growing as fast as this kind of commerce.

E-satisfacción: una aproximación cualitativa [E-satisfaction: a qualitative approach]