English (United Kingdom)

https://curated-unify.zendy.io/wp-json/zendy-region/v1/featured_content/oa?rat=en

https://curated-unify.zendy.io/wp-json/zendy-region/v1/highlighted_journal/

Global: Zendy Plus annual

Presents the access of premium content as premium feature

Premium Content

Presents the keyphrase highlighting as premium feature

Keyphrase Highlighting

Presents the summarisation as premium feature

Summarisation

Insights

Presents the pdf analysis as premium feature

PDF Analysis

Presents the zaia usage as premium feature

ZAIA

Global: Zendy Tools annual

Global: Zendy Free Plan

Global: Zendy Tools monthly

Global: Zendy Plus monthly

Standardization of services in the hotel industry is the key to the success of any hotel business. More importantly, the primary goal of implementing standards in the hotel industry represents the tendency of hoteliers to preempt any discrepancy between the expected and the perceived quality of hotel services. Research model was * aleksandravujko@yahoo.com 57 | STANDARDIZACIJA USLUGA KAO PREDUSLOV ZA PREVAZILAŽENJE JAZA IZMEĐU OČEKIVANOG I PERCEPIRANOG KVALITETA U HOTELIJERSKOM POSLOVANJU ŠKOLA BIZNISA, 2/2017, 56 – 69 developed based on SERVQUAL model while a survey was conducted among 211 guests in three hotels in Novi Sad during 2016. The study concluded that the discrepancy is extremely negative, and that the best way to overcome the gap is the implementation of standards in the hotel business.best way to overcome the gap is the implementation of standards in the hotel business.

Standardisation of services as prerequisite for overcoming the discrepancy between the expected and the perceived quality in hotel business