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Implementation of the quality management system (QMS) in organizations is directly linked to the performances and business activity relative to a competition. With increasing market competition and changing markets, the quality system becomes a significant component and is increasingly being researched and identified as a major factor in cooperative advantage over competition, stakeholder satisfaction and maintaining the good customer relationships in almost all organizations connected with metallurgy. This paper implements a multi-criteria approach to a decision-making based on the Analytic Hierarchy Process. The aim of this paper is to illustrate the assessment of benefits of the quality system implementation ranking the criteria for a sustainable development by the MCDM models.

Illustration an advantage assessment of the quality management system implementation into metallurgical organizations