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The current job has the objective of verify the influence of quality tools regarding the index of failure decreasing in a Factory that produce cell phones at the Industrial Pole of Manaus (IPM). For that, we choose a study of cases, of exploratory and descriptive character. The monitoring process ocurred in the beginning of february in 2015, due a challange target of Field Annual Rate: 0,98% relative of problems found in the end customer. The “Zero Defect” project brought the necessity of tough modifications in a concept of index management. It was needed a multiskill reorganization of a team, to obtain the best performance. We use the quality tools like Ishikawa diagram, 5W2H and PDCA, highlighting the defect “No Power” as the main parameter of the proposed study. We conclude that after the usage of quality tools, the company added: improve of production volume due the immediate approach to questions relationed to production problems; Strong sinergy among the others factory departments, mainly the linked directly to the productive process.

Quality indicators in field for management improvement in cell phone production