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Objective: to understand the nurse’s perception on the relevance of the Nursing records when providing customer care. Method: this is a descriptive and exploratory study of a qualitative nature, developed in a hospital in a municipality in the North of the state of Espirito Santo. Seven nurses participated in this study. Data was collected through semi-structured interviews. Content analysis was used. Results: the results were organized into empirical analytical categories, namely: definition and relevance of the Nursing records, difficulties encountered in the realization of the Nursing records and improvement of the quality of the Nursing records in daily work. It was observed that Nursing is concerned with the doing, to the detriment of the systematic records of its care. Conclusion: considering that Nursing records contribute to improve the quality of care, there is a need for a more rigorous monitoring of the records made in the health services. The need for continuing education regarding the technical, ethical and legal aspects of Nursing records is highlighted.

NURSING RECORDS AND THE CHALLENGES OF THEIR IMPLEMENTATION IN THE ASSISTANCE PRACTICE