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Objective: to verify the nurse’s level of satisfaction and to identify the factors causing dissatisfaction in the nurse’s work within the hospital service. Methods: an exploratory study of mixed methods, conducted in a private hospital in a capital of southern Brazil. Data collection took place between August and September 2017 with care nurses. At first, a job satisfaction scale was applied, which is divided into five dimensions: satisfaction with co-workers; with pay; with leadership; with the nature of the work; and with promotions. Later, those nurses whose scale result was “dissatisfied” were invited to answer a semi-structured interview. The qualitative data of the interviews were analyzed according to thematic-categorical content analysis, using the MAXQDA software for data organization. Results: forty nurses participated in the research, of which 10 expressed dissatisfaction with inadequate remuneration; with the lack of promotions and professional growth; with the working arrangements; with the lack of professional recognition and appreciation; with working outside the scope of employment; with the competitiveness and disunity between professionals and the multidisciplinary team; and lack of leadership. However, it was evidenced that working with what they like and the friendships that are built with co-workers at work were satisfaction factors for dissatisfied nurses. Conclusion: recognition of the nurses’ dissatisfaction factors may support the implementation of an institutional plan to change the identified situation. Satisfied workers are more motivated and produce better.

FACTORS CAUSING DISSATISFACTION AMONG NURSES IN THE PRIVATE HOSPITAL CONTEXT