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The assessment of the patientś satisfaction with the health service provided is important to improve the care and performance of health teams, as well as to corroborate the direction of public policies. Objective: to assess the satisfaction of people with HIV/AIDS in the Specialized Assistance Service (SAE) of Maringá PR, covering 30 municipalities in northwestern Paraná. Methods: this is a cross-sectional, analytical and quantitative approach study. Through interviews, the socio-demographic data of 301 patients with HIV/AIDS were obtained, and the EUROPEP instrument was used to assess SAE satisfaction. Results: there were 57.81% of men, 63.46% being 45 years old or younger, 75.08% of heterosexual and 40.53% of married patients. The questions related to health professionals: communication, medical care, technical information, and emotional support obtained a high level of satisfaction, with good and very good scores. On the other hand, patients indicated issues related to the organization of services as negative points: information provided by telephone, telephone contact and waiting time to attend appointments. Conclusion: most people with HIV/AIDS are satisfied with the services of SAE professionals. The negative satisfaction indicators were they were expected to be assisted in the elaboration of innovative organizational strategies to improve specialized care services.

HIV/AIDS PATIENTS SATISFACTION WITH THE SPECIALIZED CARE SERVICE