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The objective of this work was to analyze the impact of the implementation of patient engagement with risk classification (ACCR) in the work of professionals of one urgent care unit. This is a descriptive, qualitative approach. Data collection was performed in the Dr. Tarcisio de Vasconcelos Maia Urgent Care (UC) Unit, with the participation of twelve professionals as subjects: three physicians, three nurses, three social workers and three nursing technicians. Data were collected through a semi-structured interview guide, and analyzed according to the collective subject discourse technique. The work was conducted under the approval of the ethics committee of FAMENE / FACENE, under protocol No. 121/2010. The results showed that knowledge about ACCR existed among UC professionals, cited as a way to humanize care and identifying differing responses regarding the ability of the implementation of ACCR in the UC concerned, showing structural and personnel deficiencies. The questions revealed different opinions about the changes to the UC after implementation – for example, improvements in patient care. The ACCR improved care in the UCs, creating a system of care order based on the greater risk of death and leaving behind the service model based on order of arrival. Moreover, it provided humanization of care, in the work with a multidisciplinary team. Therefore it was concluded that health services should be interconnected and seek integrated care of the user, providing improvements, and the entire staff of the institution should be engaged in the new delivery system, respecting its norms and routines.

IMPACT OF THE IMPLEMENTATION OF PATIENT ENGAGEMENT WITH RISK CLASSIFICATION FOR PROFESSIONAL WORK OF ONE URGENT CARE UNIT