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Objective: to understand the nurses' shift process and to develop a tool to scientifically enable such context. Method: a qualitative, descriptive study, carried out with 18 nurses, through semi-structured interviews analyzed by the Content Analysis, from September to December 2016. For the instrument elaboration, participant observation and the Method of the Arch of Maguerez were used. Results: it was identified that the passage of the shift is empirical, evidencing the absence of a scientific tool that qualifies this process, which weakens patient safety. Critical nodes were detected, such as: the location of the shift, interruptions and over-communication, thus, an instrument was developed as a checklist format based on the Situation, Background, Assessment, Recommendation - SBAR model of communication. Final considerations: it is evident that it is possible to eliminate the empirical character of the shift by using the SBAR tool, which benefits patient safety.

Passagem de plantão como ferramenta de gestão para segurança do paciente