English (United Kingdom)

https://curated-unify.zendy.io/wp-json/zendy-region/v1/featured_content/oa?rat=en

https://curated-unify.zendy.io/wp-json/zendy-region/v1/highlighted_journal/

Global: Zendy Plus annual

Presents the access of premium content as premium feature

Premium Content

Presents the keyphrase highlighting as premium feature

Keyphrase Highlighting

Presents the summarisation as premium feature

Summarisation

Insights

Presents the pdf analysis as premium feature

PDF Analysis

Presents the zaia usage as premium feature

ZAIA

Global: Zendy Plus monthly

Global: Zendy Tools annual

Global: Zendy Tools monthly

Global: Zendy Free Plan

The major interest of businesses is continued usage of services, which is sustainable in the long-term. Surprisingly, post-adoption usage of technology has seldom received attention from researchers, particularly within the context of mobile payment services although this component is considered the most significant element as it translates into user’ retention rates, culminating into loyalty towards the service provider. This study addressed the knowledge gap in the area of M-payment post-adoption in general and also in South Africa, specifically. The purpose of this study therefore, was to fill this void by examining the influence of service quality on continuance intentions and the mediating role of M-payment trust and user satisfaction. The study followed a quantitative survey approach in which data were collected from a sample of 269 experienced M-payment users based in South Africa. Five hypotheses were posited and a model was tested using Structural Equation Modelling software LISREL to ascertain the model fit. The study provides strong support for positive and significant relationships between service quality with trust (p DOI: 10.5901/mjss.2014.v5n23p165

The Relationships among Service Quality, Trust, User Satisfaction and Post-adoption Intentions in M-payment Services