Systemic Conceptual Framework in the Evaluation of Programs in Residential Services for Persons with Disabilities – Literature Review

This article attempts to bring visibility through literature, a conceptual framework in the evaluation of programs in Residential Services for Persons with Disabilities, seen in the light of the theory of systems.Residential services programs can be considered under systemic perspective, as one of the subsystems of the institutional system of services, which include other subsystems such as: staff and clients. Authors and researchers in the field of systems, evaluate programs using different qualitative and quantitative methods, which measure the degree of effectiveness of these programs in relation to client outcomes. The application of the programs, according to some authors is affected by the application of such policies, and also by the work of the staff. Program, in the other hand, affects customer system, the results of which appear in changing behavior / attitudes / the level of social inclusion. Since systemic management is focused on the interactions between different elements of a system and between systems, this theory is very useful for staff whose role is to promote the functioning between the individual and his environment. The introduction of this model in social service represents a major change compared to previous individual and psychological character practices. DOI: 10.5901/ajis.2013.v2n11p52