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Reference & User Services Quarterly, vol. 59, no. 1, pp. 23–30 © 2019 American Library Association. All rights reserved. Permission granted to reproduce for nonprofit, educational use. In this study, the authors examined the value of research consultations, an important component of reference services. Previous research explored the sustainability and scalability of a large-scale research consultation project from the librarian perspective. Through survey responses from the perspectives of more than 1,500 students, the authors gathered evidence on the impact of research consultations on student confidence and their perceptions of the approachability and helpfulness of library personnel.

Beyond Face Value: Evaluating Research Consultations from the Student Perspective