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One of the biggest questions a new library director faces is “How will this library move forward successfully?” Before asking that question, the director needs to understand how the library organization has evolved over time, and where it is currently. Objective data and information about budget, collections, space, and technology are important sources for a current read on a library. However, the single most important asset to a properly functioning knowledge organization is its people. It is extremely important for a new library director to get to know each person he or she will work with, and equally important for library staff to know their director. People in organizations, including directors, bring a complex mix of work history, communication styles and preferences, personal values, beliefs, relationships, conflicts, and other experiences with them to work every day. All of these things can influence how people behave toward and interact with each other, and especially each other’s ideas. The process of learning each person’s facets and nuances takes time. One important step a new director can take to start the “getting to know you” process is to meet with every person who works in the library, one on one, and pose questions that draw out each person’s experience, values, and thoughts about where the library is, and where it should go in the future. Individual interviews also serve as an opportunity for every person to learn about the new director and allow staff to pose questions they may have.

Start by interviewing every librarian and staff member: A first step for the new director