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The late Dick Palmer, professor of library and information science at Simmons College, loved words. He had served in the navy as an intelligence offi cer, code­breaking Japanese during World War II. Palmer loved to challenge his classes to define the word knowledge. His favorite definition was “that information which allows us to ask better questions.” Palmer was a pioneer in informa­ tion science and, though he didn’t know it at the time, he was in front of the assessment movement in higher education. He always asked “What for?” If you didn’t have an an­ swer, he quickly followed that remark with “Why?” The approach was gentle but fi rm and purposeful. In small­ and medium­sized colleges and universities, undertaking library assessment is definitely a challenge. First, there’s fi guring out who has the time or on­staff expertise to do this in a meaningful way; getting staff in­ terested in this topic is not always easy. Then there’s the complexity of linking anything you do in the library to the overall campus assessment program (if indeed one is fully formulated). In the northeast, NEASC (the New England Association of Schools and Colleges) has been the prime driver in the assessment movement. On the NEASC Web site, the Commission on Institutions of Higher Education outlines standards and other policies, including an im­ portant “Policy on Institutional Effectiveness.” NEASC has attempted to assist accreditation site visitors by formulating what it calls “pilot site visit questions.” While the questions relating to Standard 7, Library and Informa­ tion Resources, are helpful, they are limited in scope. One area these questions do ask site visitors to consider is the development of information literacy skills—meaning, for most of us, bibliographic instruction or some library and/or institutional attempt to foster such skills. This is an area where many of our colleagues do an excellent job of measuring their effectiveness. Otherwise, what to do?

Asking better questions: Small-scale assessment measures that inform ongoing work