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Today’s university and college libraries operate in an ever­changing environ­ ment. A key catalyst in change on many campuses has been the implementation of course management software packages (CMSP) such as Blackboard. A CMSP enables faculty to teach fully online courses or use the Web to enhance their traditional courses with online content. Faculty can meet students in a virtual classroom, post messages regarding assignments or upcoming class sessions, an­ swer questions, organize group projects, and much more. In short, this software extends learning beyond the classroom. If learning is taking place, librarians know that support, specifically library support, is needed. Yet the question remains, how does the library provide adequate support to students in the online environment of a CMSP?

Forging the library courseware link: Providing library support to students in an online classroom environment