Students' Perceived Effectiveness Using the University Library

Many academic libraries are wondering whether they are providing adequate physical and intellectual access to library resources for their students. Before planning new services, academic librarians must first evaluate students' current information needs, skills, and satisfaction in using library resources. By using a survey in this investigation, students were asked to rate their effectiveness, their satisfaction, and their needs and expectations in the use of library resources at the University of Rhode Island. After collecting 608 surveys, the data were coded, tabulated, and analyzed, using both quantitative statistical analysis and qualitative content analysis. While the majority of students believe that they are effective seekers and users of library resources, 40 percent were not satisfied with their search for information and materials found. When students were asked what they needed to become more effective users, students recommended better organization and availability of materials, more books and journals, more training and classes, more staff and staff assistance, and enhanced computer facilities.