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An approach to library circulation control based on the motivational factors underlying the borrowers' noncompliance with book withdrawal procedures resulted in the installation of a self-service charge-out system. The number of books withdrawn without being checked out and the number of borrowers who admitted to this practice decline significantly. The statistical procedure (chi square) used to analyze these data tests the null hypothesis that the new system has no effect and that the results are merely due to chance. The conclusion is that there is less than one chance in a thousand of obtaining these statistical values if the system were not actually effective.

Increased Control Through Decreased Controls: A Motivational Approach to a Library Circulation Problem