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1 Part I The Power of Questions 1 An Underused Management Tool 11 2 Benefits of a Questioning Culture 31 Part II Asking Questions Effectively 3 Why We Have Trouble with Questions 63 4 Asking the Right Questions 83 5 The Art of Asking Questions 103 6 Creating a Questioning Culture 129 Part III A Guide for Leaders on When and How to Ask Powerful Questions 7 Using Questions in Managing People 151 8 Using Questions to Build Teams 177 9 Using Questions to Solve Problems 199 10 Using Questions to Shape Strategy and Enable Change 213 Conclusion: Becoming a Questioning Leader 239 Resource A: Biographies of Leaders Interviewed 247 Resource B: Action Learning: A Powerful Training Program for Developing Questioning Leaders 255 Resource C: Resources for Training and Information on Questioning Leadership 271 Notes 275 Acknowledgments 283 About the Author 287 Index 291

Leading with questions: how leaders find the right solutions by knowing what to ask