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Business process modelling, analysis, and simulation are recognized as tools that can help an organization to improve their business process from a macro view that help management to work efficiently and to locate problem areas easily (Lam et al., 2009). Moreover, these tools allow the business process to be revolutionized, redesigned or reengineered (Lam et al., 2008). Thus, the better the business process modelling, analysis, and simulation, the better the performance and competitiveness of the organization can achieve.

A Structural Reliability Business Process Modelling with System Dynamics Simulation