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Ever increasing challenges in real and financial sectors, the more so often global and territorial crises, the concentration and adjustments in banking regulations, the increased competition level in banking (due to deregulations and cross-border banking competitions) and the social factors such as banking ethics, customers’ maturing perception of bank services, consumer satisfaction add pressure to any bank’s Board of Directors (BOD) for paving new paths in overall management directions. Sustainability concerns and social responsibilities create a new and more complicated mix in which the bank employees at all levels continue to be a major factor reasoning the success and profitability levels of the organization.

Capacity Assessments for Improving Corporate Efficiency - Case of Limassol Turkish Cooperative Bank in Northern Cyprus