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In recent years, both growth of urban areas and trade expansion have increased freight traffic on the public roads. This increase in traffic affects transport companies, which suffers long delays in delivery of goods. Therefore, they experience degradation in service quality while increasing operating costs. Intelligent transportation systems have shown their potential to improve significantly the management and the operation of existing transportation systems (Siwek, 1998). Transport companies can benefit from using this technology to improve the quality of their services and to optimize the use of their resources. In order to increase the safety of their workers, these systems may also include the monitoring of the driver fatigue level, an important aspect considering that driver fatigue causes 60% of fatal accidents in which trucks are involved (AWAKE Consortium, 2004). The developed system meets these requirements by means of a corporative web site application where the whole telematics infrastructure of the service provider is hosted. The system has a fully customizable friendly-user interface based on Joomla!, which integrates a real-time geographic information system, in addition to other functions such as both customer management and dispatching scheduling for different user profiles (administrators, operators, managers, ...) in a company and different company profiles (backbone, retail, multimodal, etc.). Besides the usual real-time route guidance and communication functions, the on-board system incorporates an intelligent security control, which monitors driver fatigue and alertness level in real time. This functionality is accomplished by a computer vision system based on both face tracking and gesture recognition techniques. Collected data are processed to avoid accidents caused by driver distractions or sleepiness.

Logistics Services and Intelligent Security Control for Transport Companies