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Discussion-based Internet forums or interactive chat rooms are an effective educational help system for both individuals and teams of learners. Many companies, particularly computer vendors (ComputerHope, 2004; IBM, 2004; Microsoft, 2004), adopt this technology to provide product training, learning or QA Cooke & Moyle, 2002). This problem-based discipline can also apply to vocational education programs, such as, computer troubleshooting, which could be taught as a case study through Internet discussion. As we know, a trainee in a professional discipline, such as a computer technician, is more than just a passive learner but also an active problem-solver in real world situations. When a problem is encountered first in a learning process, it can be used as an initiative to build up learners’ problem solving or reasoning skills. In the process, learners would appreciate this learning discussion and then embrace this added responsibility. Essentially, there is a fundamental difference in the philosophy between nursing education and IT education (K.Kaye & J.Johnson, 2004; Lewis, Davies, Jenkins, & Tait, 2001). The difference in value between a life vs. a machine is such that discussion is not needed. A nursing-problem learning is very conservative in its approach; they often faced with poorly defined problems, incomplete information and etc. But a computer can be reloaded or reformated without any problems. It means we can redo the troubleshooting on a machine again without any major loss. Therefore one of our system design philosophies is to grant

Proposing Two Algorithms to Acquire Learning Knowledge in Problem-Based Learning Environment