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As the role that information system and technique plays in hotel firms is critical, the quality of IS and IT is considered as one of most important factors that determine success of hotel firms. This study aims to examine the influences of the quality of IS/IT exerted on the user`s level of acceptance of the HIS and the operational performance on both personal and organizational levels. Based on the data collected from 256 employees in reservation departments of 3 Seoul and 3 Busan deluxe hotels, the study tested the applied TAM model. The results indicated that the quality of IS/IT affects the user`s acceptance level (eg., satisfaction and perceived usefulness), and such acceptance behavior affects reservation employees` performance on both personal and organizational levels. Managerial implications are also presented for researchers and practitioners of hotel firms.

The Effect of the of Hotel Information System(HIS) quality on Acceptance Level and Personal & Organizational Performance