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While six sigma project management systems have been widely used as a knowledge management sysetms, no one has proposed an empirical explanation for impacts of project management systems on project performance. This study propses a structural equation model of the project management system that relates learning/growth, internal growth, customer performance, and financial effects based on six sigma project performance. The relationships are investigated using data collected from a sample of green and black belts. The results indicate that there are a causal relationship with use of project management and learning/growth and internal process, internal process and customer performance, and customer and financial performance. However, there is no relationship between internal process and financial effects. The results suggest that six sigma project system could effectively be implemented as a knowledge management system to improve six sigma performance of green an black belts.This study also compares index of SEM's model fit of research model and that of alternative models for further analysis. The result shows that index of research model of index is better than that of alternative model.

An Empirical Study in the Effects of Six Sigma Project Management System on Project Balanced Scorecard