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This article presents, dialectically-deductive and with examples of everyday situations, the abusive practices of telephony operators in Brazil, taking advantage of the vulnerability, the lack of time and consumer ignorance, leading him to mistake with their deceptive publicities or disguised service notifications, and the aggravating: with Internet blocking considered abusive by the Brazilian courts. This present study shows the drama lived by thousands of Brazilians who are subject to the mands and excesses of telephony operators operating in the country, and the necessity for greater clarity in the brazilian legislation on the daily standards, combined with tightening of the competent authorities about the insolence of telephone companies.

A INSOLÊNCIA DAS OPERADORAS DE TELEFONIA: PRÁTICAS ABUSIVAS CONTRA O CONSUMIDOR