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This dissertation uses case study research to evaluate the impact of Information Technology (IT) on the moderator’s role in directing a community of practice (CoP) in its Coalescing stage of development. Ten CoPs were studied. While each of these CoPs is in a different stage of development, the analysis focuses on the Coalescing stage because it is considered the most critical. A detailed case study of each CoP, including a survey of moderators and members, and interviews with moderators is presented. Analysis of these cases indicated that use of IT -defined as communication, software, and hardware tools -has a reciprocal effect on the role of the moderator. In other words, a moderator can achieve CoP goals and conduct its activities more efficiently and effectively by use of various IT tools. A moderator’s competence and inclination to using IT tools also affects his or her role and the way he or she conducts the activities and plans to achieve the CoP goals. Those moderators who used IT tools to conduct their CoP’s activities perceived their CoPs to be more successful than those who did not. Other factors such as company support, moderator’s position and influence in the company, and the resources available to the CoP were the deciding factors on the moderator’s role in facilitating a successful CoP. This dissertation concludes with a list of future research possibilities, obstacles to moderators, and improvement opportunities for large companies with several CoPs. All of the research studies on communities of practice so far have assumed that each company has only one CoP. This dissertation not only provides insight to a company with various CoPs, but it also offers a comparison study among different CoPs within the same company.

Impact of IT on the Role of a Community of Practice Moderator in the Coalescing Stage of Development