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This paper addresses the topic of defining a user oriented approach for NLP applications evaluation. At the present time, most of the methods used for evaluation in this field are technology centered and developer oriented. The paper first points out the specificities of the NLP applications seen on the end user side and underlines what is a user oriented approach for evaluation. We then present our understanding of quality model and present the main features of this model which can be relevant NLP applications. We conclude by providing two sets of criterias : the linguistic criterias and the technical criterias, coming from software qualification.

The relevance of quality model for NLP applications