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Information technology has dramatically changed the way consumers and busi‐ nesses transact around the world. Many consumer goods (such as videos, music and software) are purchased online through the Internet instead of through physical stores. Businesses have similarly migrated many of their commercial transactions online, including proposals, due diligence, negotiation and signing. However, most dispute resolution processes have not yet made a similar move; they occur face-toface, even when the dispute arose online. This has led to a new type of dispute reso‐ lution, called ODR (or Online Dispute Resolution). ODR is the use of technology to resolve disputes, and it is being promoted in many countries around the world as a model for civil justice in an online age. North America and the European Union (EU) have aggressively promoted ODR, and there are many ODR projects currently underway. As one of the leading online economies in the world, Japan is facing many of the same challenges as the rest of the world in providing fast and fair reso‐ lutions to online consumers. But to date, ODR has not gotten much traction in Japan. Recently, the Japanese Consumer Network published a report about ODR for cross-border e-commerce transactions and encouraged the government to estab‐ lish a working group for implementation of ODR. However, discussion by multiple stakeholders towards practical implementation of ODR has not yet started in ear‐ nest. This article aims to focus the discussion about how to implement ODR in Japan, providing information about the latest developments in global ODR frame‐ works and envisioning the challenges ODR faces in the Japanese market.

The Promise and Potential of Online Dispute Resolution in Japan