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A turbulent and competitive environment currently imposes high demands on flexible adaptation to the changing qualitative and quantitative conditions at the European and global stage. One of the criteria used as an expression/declaration of the high level of management of all organisation’s activities is to adhere to the principles of total quality management (TQM). In this way, it is possible to achieve high quality outputs. One of the TQM principles is constant improvement. It is one of the main objectives of each organisation. It is focused on constant improvement of the total performance. The aim of this case study is to analyse and improve selected processes in a specific company engaged in production of veneer – IKEA Industry Slovakia, Ltd., enterprise branch - Majcichov, by using combined instruments the way they are used in the quality management system. In this study, 8D method is applied for nonconformity resolution. The applied method showed to be optimal for nonconformity resolution because employees are educated and experienced in this area. However, in future, it will be necessary to adopt further quality instruments for increasing a company’s competitiveness.Današnje turbulentno i konkurentno okruženje postavlja visoke zahtjeve glede fleksibilne prilagodbe poduzeća promjenjivim kvalitativnim i kvantitativnim uvjetima na europskome i svjetskom tržištu. Jedan od kriterija koji se primjenjuju za izražavanje i potvrdu visoke razine upravljanja svim organizacijskim aktivnostima jest primjena načela potpunog upravljanja kvalitetom (TQM). Samo je na taj način moguće postići visokokvalitetne izlazne rezultate poduzeća. Jedno od načela TQM-a jest stalno unapređenje kvalitete proizvodnje. To je ujedno i jedna od glavnih zadaća svakog proizvođača, a temelji se na stalnom unapređenju cjelokupnog rada poduzeća. Cilj ovog istraživanja bio je analizirati i poboljšati određene procese u poduzeću uključenome u proizvodnju furnira – IKEA Industry Slovakia, Ltd., Majcichov, i usredotočiti se na primjenu kombiniranih instrumenata unapređenja na način na koji se oni primjenjuju u modelu potpunog upravljanja kvalitetom. U ovom je radu za rješavanje nesukladnosti primijenjena metoda 8D. Za promatrano poduzeće ta se metoda pokazala optimalnom u rješavanju takvih problema jer su zaposlenici dodatno educirani i imaju iskustva s njezinom primjenom. Međutim, u budućnosti će biti potrebno uključiti i druge instrumente za postizanje kvalitete kako bi se povećala konkurentnost poduzeća

Use of 8D Method in Nonconformity Resolution – a Case Study of Production of Spliced Veeners in Slovakia