English (United Kingdom)

https://curated-unify.zendy.io/wp-json/zendy-region/v1/featured_content/oa?rat=en

https://curated-unify.zendy.io/wp-json/zendy-region/v1/highlighted_journal/

Global: Zendy Plus annual

Presents the access of premium content as premium feature

Premium Content

Presents the keyphrase highlighting as premium feature

Keyphrase Highlighting

Presents the summarisation as premium feature

Summarisation

Insights

Presents the pdf analysis as premium feature

PDF Analysis

Presents the zaia usage as premium feature

ZAIA

Global: Zendy Plus monthly

Global: Zendy Tools annual

Global: Zendy Tools monthly

Global: Zendy Free Plan

This paper extracts 18 staff service sabotage behavior in hotels and classifies them into five categories: “negative service attitudes”, “provide wrong service content and information”, “deliberate sabotage behavior”, “delay or not provide service” and “hidden rules”. Next, discuss their negative impact on consumer willingness to pay by separately analyzing roles of genders, ages and educational backgrounds. Results show that (1) Male consumers have higher willing to pay than female consumers and pay more attention on service efficiency. (2) The consumer willingness to pay is negative related with ages and consumers who aged between 25 and 50 focus more in service attitudes. (3) High educational background means low willingness to pay. Interestingly, consumers who educated most rank “hidden rules” as the first, while others rank it as the last.

Hotel Staff Service Sabotage Behavior: Classification and Impact on Consumer Willingness to Pay