English (United Kingdom)

https://curated-unify.zendy.io/wp-json/zendy-region/v1/featured_content/oa?rat=en

https://curated-unify.zendy.io/wp-json/zendy-region/v1/highlighted_journal/

Global: Zendy Plus annual

Presents the access of premium content as premium feature

Premium Content

Presents the keyphrase highlighting as premium feature

Keyphrase Highlighting

Presents the summarisation as premium feature

Summarisation

Insights

Presents the pdf analysis as premium feature

PDF Analysis

Presents the zaia usage as premium feature

ZAIA

Global: Zendy Tools annual

Global: Zendy Free Plan

Global: Zendy Tools monthly

Global: Zendy Plus monthly

This paper examines the influence of financial and non-financial performance measures on perceived Islamic banks’ service quality in the United Arab Emirates. External customers and internal customers of Islamic banks were considered in the study. External customers represent individuals dealing with the banks and their sample consisted of 230 customers. Internal bank customers represent banks’ employees with a sample size of 174 participants from five main Islamic banks in UAE. Data were collected mainly through a questionnaire and analyzed and tested through two proposed models using structural equation modeling techniques. The results indicate strong positive relationship between service quality and banks’ performance and that banks internal operations mediate the relationship for the external customers group.

Effects of Financial and Non-financial Performance Measures on Customers’ Perceptions of Service Quality at Islamic Banks in UAE