English (United Kingdom)

https://curated-unify.zendy.io/wp-json/zendy-region/v1/featured_content/oa?rat=en

https://curated-unify.zendy.io/wp-json/zendy-region/v1/highlighted_journal/

Global: Zendy Plus annual

Presents the access of premium content as premium feature

Premium Content

Presents the keyphrase highlighting as premium feature

Keyphrase Highlighting

Presents the summarisation as premium feature

Summarisation

Insights

Presents the pdf analysis as premium feature

PDF Analysis

Presents the zaia usage as premium feature

ZAIA

Global: Zendy Plus monthly

Global: Zendy Tools annual

Global: Zendy Tools monthly

Global: Zendy Free Plan

The purpose of this study was to determine: (1) How big effect of the Service Failure on Service Recovery at Super Indo Grocery Store in Semarang? (2) How big effect of the Customer Complaint on Service Recovery at Super Indo Grocery store in Semarang? The sample in this study amounted to 40 respondents or customers. This study was analyzed using multiple linear regression which included the T-Test, F Test, and the coefficient of determination. Based on the results of research and discussions that have been carried out, it can be concluded that there is an effect of Service Failure on Service Renewal is an influence of Customer Complaint on Service Recovery.

Analysis of Determining Service Recovery Factors at Super Indo Grocery Store in Semarang