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This study measures the relative efficiency of 13 commercial banks in Turkey for the year of 2011 with an integrated approach includes Analytic Hierarchy Process and Data Envelopment Analysis. It uses two inputs (personnel expenditures and number of branch) and four outputs (deposits-national currency, deposits-foreign currency and precious metal, cash loans, and non-cash loans) in terms of production approach. According to empirical result, state-owned commercial banks are efficient in both CCR (Charnes-Cooper-Rhodes) and BCC (Banker-Charnes-Cooper) model. However, foreign-owned commercial banks have the lower efficiency scores than both state-owned and private-owned commercial banks. The results also suggest that inefficient banks should especially improve their non-cash loans and should focus on their annual personnel expenditure. Moreover, more than half of the commercial banks are scale inefficiency. The results of the study may be useful for the bank managers in assessing their performance

Evaluating the Relative Efficiency of Commercial Banks in Turkey: An Integrated AHP/DEA Approach