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This paper discusses a study on a qualitative evaluation of the user structure-access to reference services at a Family Heath Care Unit in a Santa Catarina State county. Documental analysis, observation and semi-structured interviews were performed involving 18 health care professionals, 16 key informants as well as 4 health management representatives. The county under analysis offers an organized structure of specialized services. Reference and counterreference are practices that most often work and stand out. When a user is referred to a complementary service, he takes along his medical register on which health procedures performed by the service are written down. This specificity stands out in health care organization and characterizes a move towards comprehensive care.

ACESSO DOS USUÁRIOS DE UMA UNIDADE DE SAÚDE DA FAMÍLIA A SERVIÇOS COMPLEMENTARES