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This research aims to (1) investigate the factors that influence the adoption of IT (2) study the possible influences between IT adoption, organizational performance and perception of quality service by the employees (3) provide empirical evidence through the testing of a descriptive model based on the UTAUT model. The sample consisted of 213 employees of companies of different sizes. We conclude that the use of IT contribute to more efficient use of resources, which would result in better organizational and perception of quality service by employees. *Trabajo empírico-investigación. Investigación derivada de la Etapa 1 Proyecto Fondecyt N° 11100163 período 2010-2012. Investigador responsable: Dra. Leslier Valenzuela Fernández. ESTUDIOS DE ADMINISTRACIÓN, VOL. 19, No 1 (2012), PP. 65-88 66

Influencia de la adopción de tecnologías de información en el desempeño organizacional