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The library of the University of Mannheim understands itself as modern service orientated institution, which wants to revise their business processes with consideration of a stronger customer orientation. It should be taken note of the new perspectives of a changing participation and communication culture in the context of Web 2.0, in order to arrange the information and control management more strongly interactive. In the context of a research project which is supported by the Deutsche Forschungsgemeinschaft (DFG) it examines at present, to what extent Web 2.0 applications can be used for these purposes. Veröffentlicht in: OSSWALD, Achim; STEMPFHUBER, Maximilian; WOLFF, Christian (Hrsg.) (2007). Open Innovation. Proc. 10. Internationales Symposium für Informationswissenschaft. Konstanz: UVK, 207-220.

Weblogs als Steuerungsinstrument in Hochschulbibliotheken - Optimierung von Dienstleistungen an Hochschulbibliotheken auf der Basis von Web 2.0 Technologien