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Article history: Received December 10, 2013 Received in revised format 10 March 2013 Accepted April 4 2014 Available online April 6 2014 Nowadays Business Intelligence (BI) tools provide several decision support environment in enterprise systems like Enterprise Resource Planning (ERP) and they are mainly associated with computer-based techniques used in identifying, extracting and analyzing business data, such as sales revenue by products and/or departments, or by associated costs and incomes. The purpose of this paper is to provide a unified framework for the application of BI in ERP systems, which results in value-added quality control and management systems. In this paper, we expect to create business process automation and interaction between environment and technology by applying BI in ERP. Finally, a model is developed to represent the relationship between BI (as enabler of ERP) and the implementation of total quality management (TQM). The results indicate that using business intelligence, as an enabler of ERP, had good effect on achieving successful implementation of all three steps of Mukherjee model. © 2014 Growing Science Ltd. All rights reserved.

An investigation on the effects of business intelligence and enterprise resources planning on TQM