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Article history: Received: October 9, 2019 Received in revised format: November 25 2019 Accepted: December 31, 2019 Available online: January 2, 2020 Previous studies have established that leadership has a decisive role in shaping organizational outcomes in general and performance in particular. However, few efforts have gone into explaining the effect demonstrated by servant leadership on how employees do perceive their performance and whether such a relationship is mediated by public service motivation. This paper addresses servant leadership, public service motivation and employee performance among staff in the context of Jordanian civil servants. Data was gathered from a random sample drawn among 3000 employees of the Jordanian customs department. Structure equation modelling techniques were used to statistically analyze the dataset. This draws scholars’ attention into how servant leadership plays a role affecting civil servants perceived selfreported performance while motivating employees to serve the cause of governmental institutions which in turn enhances an increase on the reported performance levels. This paper produces further evidence to support servant leadership and public service motivation adoption to affect performance in previously neglected area of Jordanian public service within the Jordanian customs department. © 2020 by the authors; licensee Growing Science, Canada

The effect of servant leadership on employees’ self-reported performance: Does public service motivation play a mediating explanatory role?