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This paper investigates the effects of three factors of courtesy, generosity and responsibility on human resources development (HRM) in one of Iranian auto industries based on Yoon method [Yoon, C. (2009). The effects of organizational citizenship behaviors on ERP system success. Computers in Human Behavior, 25(2), 421-428.]. The study considers whether having a good sense of responsibility improves the quality of information in HRM. It also investigates whether having good courtesy as well as excellence improve HRM and finally the study investigates the effect of excellence on improving innovation in the area of information technology. Using structural equation modeling, the study confirms all hypotheses of the survey and the implementation of Freedman test confirms that courtesy plays the most important effect followed by having a good generosity and responsibility

A study on important factors influencing on the success of human resources management