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Article history: Received 1 August 2011 Available online 10 August 2011 Small organizations that maintain their own fleet and make their own deliveries are responsible for ensuring their drivers are utilizing the most efficient routes while delivering products to their customers. Furthermore, efficient delivery requires that drivers spend as little time as possible dropping off and picking up products, since these activities are referred to as “non-value added activities,” although they are necessary tasks in the order cycle process. To aid in reducing order cycle times, large organizations that can afford it have employed transportation management systems. Unfortunately, small organizations with limited resources are less likely to adopt transportation management systems, despite the need for such automation. One solution is to use available productivity software to track and manage driver route activity in an effort to improve and maintain driver productivity by reducing nonvalue time and identifying optimal routes. This paper will outline how office productivity software such as Microsoft® Access can meet the needs of small organizations with limited resources by describing the development and use of a route activity database that employs an easy-to-use multi-user interface. This paper also includes the details of the underlying infrastructure and the user interface.

Route activity tracking and management using available technology