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aDepartment of Engineering Università degli Studi di Palermo, Viale delle Scienze, 90128 Palermo, Italy bELMI S.r.l., Via Alcide De Gasperi 81, 90146 Palermo, Italy C H R O N I C L E A B S T R A C T Article history: Received July 14, 2020 Received in revised format: July 25, 2020 Accepted August 3

decision science letters

A methodological framework based on a DANP model for evaluating the software quality in terms of usability: a preliminary investigation on mobile operating systems