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Nigerian banks have benefited from global technology innovation. Introduction of Information and Communication Technologies (ICT) have affected employee performance and customers responses This paper examine customer’s and employee’s responses to technology innovation, and their effects on the performance of the Nigerian banks. Fifteen (15) major banks were selected for the research. Two null hypotheses based on two different sets of questionnaires distributed to selected banks employees and customers were formulated to test whether there is no significant relationship between technology innovation and customer’s satisfaction; and between technological innovation and Nigerian banks employee’s performance. 1912 questionnaires were distributed to customers to test the first hypothesis out of which 1634 were collected which is 85% of the distributed questionnaires, 1458 questionnaires were distributed to selected banks employees to test the second hypothesis, 1223 questionnaires were collected making 84% response rate. Pearson correlation co-efficient was used to analyse the hypotheses. Findings revealed that technological innovation influenced banks employee’s performance, customer’s satisfaction and improvement in banks profitability. The study recommends effective management of technological innovation for improved employees performance, customer’s satisfaction, sustainable profit, increased return on investment, returns on equity, and to promote competitiveness in the Nigerian banking industry.

Technology innovation and Nigeria banks performance: The assessment of employee’s and customer’s responses